Should I keep the product’s original packaging?

Yes, please keep the original packaging for the product intact for return shipping, so that the next user can enjoy the product like new. In case you have more than one device of the same type, please make sure the serial number on the box matches the device when you return it! You can also re-use the Grover shipping box for the return, unless your cat has decided they want to keep it – then you'll have to find a new shipping box. 😉