When you place a rental order with us, our algorithm checks your data to make sure that you’re a real person. We also carry out a short automatic credit check via CRIF Bürgel and Schufa (and for all international markets Experian). For this, it is important that you enter your data correctly and avoid typing errors. It is important that you enter your data correctly and avoid typing errors.
Please check that the data you have entered is correct:
Full name (as shown on your passport)
Date of birth
Billing address (must correspond to your registration address)
If either the data check or the credit check is negative, we can unfortunately not provide you with a device. For data protection reasons, we usually don’t have the exact reason for a rejection.