When you place a rental order with us, our algorithm checks your data to make sure that you’re a real person. We also carry out a short automatic credit check via CRIF Bürgel and Schufa. For this, it is important that you enter your data correctly and avoid typing errors.

If either the data check or the credit check is negative, we can unfortunately not provide you with a device. For data protection reasons, we usually don’t have the exact reason for a rejection.

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