When you place a rental order with us, our algorithm checks your data to make sure that you’re a real person. We also carry out a short automatic credit check via CRIF Bürgel and Schufa (and for the Netherlands Experian). For this, it is important that you enter your data correctly and avoid typing errors. It is important that you enter your data correctly and avoid typing errors.

Please check that the data you have entered is correct:

  • Full name (as shown on your passport)
  • Date of birth
  • Billing address (must correspond to your registration address)

This is important because a number of checks are carried out not only to verify the creditworthiness but also the overall accuracy of the data. Should data deviate, this test results in a negative result. You can read in our privacy policy how exactly your data is processed.

If either the data check or the credit check is negative, we can unfortunately not provide you with a device. For data protection reasons, we usually don’t have the exact reason for a rejection.

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