Yes, in order for us to process returned devices, it’s important that you reset all cell phones, smartwatches, and laptops to factory settings and remove any personal data, including linked accounts, before sending them back. This includes Apple IDs, Google Accounts, PIN codes, user accounts for game consoles, and any parental controls. 

If we can’t process your device after it’s returned due to it being connected to a user account, we’ll have to charge additional payments to unlock and reset the device. 

Instructions to reset your Apple or Android device and disconnect it from the user account can be found from the manufacturer sites here:

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guidelines carefully.

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guideline carefully.

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guideline carefully.