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Do I have to delete my data from my rented product?
Do I have to delete my data from my rented product?

Please follow these steps before returning your product.

GroverBot avatar
Written by GroverBot
Updated over a week ago

Yes, in order for us to process returned devices, it’s important that you reset all cell phones, smartwatches, and laptops to factory settings and remove any personal data, including linked accounts, before sending them back. This includes Apple IDs, Google Accounts, PIN codes, user accounts for game consoles, and any parental controls. 

If we can’t process your device after it’s returned due to it being connected to a user account, we’ll have to charge additional payments to unlock and reset the device

Instructions to reset your Apple or Android device and disconnect it from the user account can be found from the manufacturer sites here:

iPhone & iPads

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guidelines carefully.

MacBook

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guideline carefully.

Apple Watch

If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Therefore, please read the following guideline carefully.

Android smartphones and tablets

Microsoft Computers

VR Glasses

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