To ensure that your order arrives safely,, the parcel service provider will only hand over the order to the account holder. They will request signature and presentation of your identity card or passport. Please make sure the account holder is on site at the time of delivery. If the delivery cannot be completed, the package will be deposited in a parcel shop for collection. The account holder will also have to present ID to pick up the package at the parcel shop. Unfortunately, it is not possible for another person to accept the package, even with a proxy.

If you need to have someone else receive the package, please contact B2B support before you place the order. 

Did this answer your question?