If a product breaks during the rental period, Grover Care covers 90% of the repair costs. For drones, 50% of damage is covered for drones. If the device has a manufacturing-related issue, you will not be responsible so long as the damage is reported immediately (within 14 days).
So that your claim does not expire, please follow these steps in the event of damage:
- Report the damage. Simply click on the "Report damage" button in your customer account and fill out the appropriate form.
- Take a picture of the damage and the serial number of the damaged product and it is best to upload the pictures immediately, but at the latest within 14 days after the damage report in the damage form. If you don't know where to find the serial number, just contact B2B support.
- After your claim has been processed, you will receive a return label by email. Depending on the damage, the device must either be sent to us or to our repair partner immediately.
- As soon as the device is in the workshop and the repair costs are determined, you will be informed that your account will be charged for 10% of these repair costs. You will also receive proof of the costs.
We will not accept any device that has been repaired by you personally. If the damage cannot be repaired, Grover Care only covers a maximum of 10% (or 50% for drones) of the asset purchase price (RRP) at the time of the start of your rental. We do not charge for normal signs of wear and tear at the end of the rental period. Please note that lost, stolen or willfully damaged products are not covered by Grover Care. In such cases, please contact B2B Support immediately.