For your order to be successful with Grover, it’s particularly important that you provide your data correctly and completely when registering.

Name

In order for the identity check to work smoothly on delivery, we ask you to give your full name as it appears in your ID document. Otherwise, the supplier may not be able to hand over the package to you.

Address

The address you provide when registering must match your registration address, otherwise the identity check may fail.

Phone number

To register, you need a German, Austrian, or Dutch mobile phone number so that the verification code also arrives by SMS.

E-mail address

We also ask you to provide a valid email address when registering. Otherwise, we may not be able to contact you.

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