For your order to be successful with Grover, it’s particularly important that you provide your data correctly and completely when registering.
Name
In order for the identity check to work smoothly on delivery, we ask you to give your full name as it appears in your ID document. Otherwise, the supplier may not be able to hand over the package to you.
Address
The address you provide when registering must match your registration address, otherwise the identity check may fail.
Phone number
To register, you need a German, Austrian, or Dutch mobile phone number so that the verification code also arrives by SMS.
E-mail address
We also ask you to provide a valid email address when registering. Otherwise, we may not be able to contact you.
If you want to know how to change your personal data, select one of the FAQ below: