If you place an order, we sometimes need an additional verification to verify your ID/Passport secured online. This verification process takes mostly only some minutes, but can take up to a day. Afterwards, we are able to review your order.

It is important to keep in mind that you have to proceed the verification process within 48 hours. After 48 hours, your request will be automatically declined. In this case, you would have to place a new order, so we can start the verification process again. Nevertheless, after you completed the process, you don’t have to do it again for further orders.

It might also be the case that you already competed the process, but your verification was not approved because of the following reasons:

  • Unfortunately, the details on your ID card are not legible. Therefore, we would like to ask you to take a sharp photo of your ID card/passport again.

  • We could not recognize your face on the self-made photo. Therefore, we would like to ask you to take a photo of yourself again

  • You did not take a photo of yourself during the verification process, but you photographed a picture. Therefore, we would like to ask you to take a photo of yourself again in real time.

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