As soon as you place a new order, you can track the current order status on the Overview and the Orders page of Grover Business Premium. The status helps you track the order and ensures a smooth delivery.
These statuses are possible:
In review: We’ve received your order and will prepare it soon.
Preparing to ship: We’re packing your order and will ship it soon.
Shipped: We’ve handed your order over to the carrier. Your package is on its way.
Delivered: Your order has arrived and the subscription has started.
Sometimes we have to split an order of multiple assets into different packages. These additional order statuses are possible:
Partially shipped: The first package(s) of your order are on its way. The rest will follow soon.
Partially delivered: The first package(s) of your order have arrived. The rest will follow soon.
If the delivery fails, you’ll find this status:
Delivery failed: The order is on its way back to us. Please get in touch with our business support.
As soon as your packages are on their way, a tracking link will be available. You can track the delivery via the carrier’s website.
