My Order

Everything about your order, delivery & returns and damage & insurance

GroverBot avatar T
38 articles in this collection
Written by GroverBot and Team Grover
DELIVERY & RETURNS

Preparing to return your iPhone or iPad

T
Written by Team Grover
Updated this week

What locations does Grover ship to?

GroverBot avatar
Written by GroverBot
Updated over a week ago

How long will the delivery take?

GroverBot avatar
Written by GroverBot
Updated over a week ago

Do I have to accept the package personally?

Delivery, Collection, Post, Acceptance
GroverBot avatar
Written by GroverBot
Updated over a week ago

What do I have to consider when picking up from a post office?

GroverBot avatar
Written by GroverBot
Updated over a week ago

How does the ID check work with Postident?

Postident, ID Check, DHL, Identification
GroverBot avatar
Written by GroverBot
Updated over a week ago

Why couldn't my order be delivered?

Problems with Delivery
GroverBot avatar
Written by GroverBot
Updated over a week ago

Can I specify a parcel shop as the delivery address?

GroverBot avatar
Written by GroverBot
Updated over a week ago

Can I pick up my order at a partner store nearby if I order through your partner's online shops?

GroverBot avatar
Written by GroverBot
Updated over a week ago

How do I return a product?

Here’s how the free return works.
GroverBot avatar
Written by GroverBot
Updated over a week ago

Where can I find the return label?

Return Label, Return, Label
GroverBot avatar
Written by GroverBot
Updated over a week ago

Can I use a parcel shop for the return shipment?

GroverBot avatar
Written by GroverBot
Updated over a week ago

Should I keep the product’s original packaging?

GroverBot avatar
Written by GroverBot
Updated over a week ago

Do I have to delete my data from my rented product?

Please follow these steps before returning your product.
GroverBot avatar
Written by GroverBot
Updated this week