My Order

Preparing to return your iPhone or iPad

T

Written by Team Grover
Updated this week

What locations does Grover ship to?

Written by GroverBot
Updated over a week ago

How long will the delivery take?

Written by GroverBot
Updated over a week ago

Do I have to accept the package personally?

Delivery, Collection, Post, Acceptance

Written by GroverBot
Updated over a week ago

What do I have to consider when picking up from a post office?

Written by GroverBot
Updated over a week ago

How does the ID check work with Postident?

Postident, ID Check, DHL, Identification

Written by GroverBot
Updated over a week ago

Why couldn't my order be delivered?

Problems with Delivery

Written by GroverBot
Updated over a week ago

Can I specify a parcel shop as the delivery address?

Written by GroverBot
Updated over a week ago

Can I pick up my order at a partner store nearby if I order through your partner's online shops?

Written by GroverBot
Updated over a week ago

How do I return a product?

Here’s how the free return works.

Written by GroverBot
Updated over a week ago

Where can I find the return label?

Return Label, Return, Label

Written by GroverBot
Updated over a week ago

Can I use a parcel shop for the return shipment?

Written by GroverBot
Updated over a week ago

Should I keep the product’s original packaging?

Written by GroverBot
Updated over a week ago

Do I have to delete my data from my rented product?

Please follow these steps before returning your product.

Written by GroverBot
Updated this week

What condition are the products in?

Written by GroverBot
Updated this week

Do I have to register with the Federal Aviation Office as the operator of the drone?

Written by GroverBot
Updated over a week ago

Do I have to worry about signs of use?

Written by GroverBot
Updated this week

What should I do if my product is damaged during the rental period?

Written by GroverBot
Updated this week

What should I do if I receive a damaged product?

Written by GroverBot
Updated this week

What happens if my product is lost or stolen?

Written by GroverBot
Updated this week

How long does Grover need to process my claim?

T

Written by Team Grover
Updated over a week ago

What should I know before operating a drone?

Written by GroverBot
Updated over a week ago

How are the devices cleaned after the rental?

Written by GroverBot
Updated over a week ago

Can I travel with my products?

Written by GroverBot
Updated over a week ago

Is my drone insured?

Written by GroverBot
Updated over a week ago

Will Grover send a replacement device during the repair time?

Written by GroverBot
Updated over a week ago

Why is my voucher not working?

Voucher

Written by GroverBot
Updated over a week ago

When do I pay the first month’s rent?

Written by GroverBot
Updated over a week ago

How can I buy my rented device?

How to keep it forever, buying option, buy product

Written by GroverBot
Updated over a week ago

Can I change my device within the minimum term?

Written by GroverBot
Updated over a week ago

How can I cancel my rental?

Written by GroverBot
Updated over a week ago

Can I change my chosen minimum rental period later?

Written by GroverBot
Updated over a week ago

Are programs already installed on my computer?

Written by GroverBot
Updated over a week ago

What if the product I want is not available?

Written by GroverBot
Updated over a week ago

Why can't I rent video games from Grover?

Written by GroverBot
Updated over a week ago

I sent my device back, why was another rental charged?

Written by GroverBot
Updated over a week ago

Why was my order rejected?

Written by GroverBot
Updated this week

What is the order limit?

Written by GroverBot
Updated over a week ago