My Order

Everything about your order, delivery & returns and damage & insurance

30 articles in this collection
Written by Claudia and GroverBot

DELIVERY & RETURNS

Preparing to return your iPhone or iPad

Written by Claudia
Updated over a week ago

How does the ID check work with Postident?

Postident, ID Check, DHL, Identification

Written by GroverBot
Updated over a week ago

Why couldn't my order be delivered?

Problems with Delivery

Written by GroverBot
Updated over a week ago

What documents do I need to pick up my parcel?

Delivery, Collection, Post, Acceptance

Written by GroverBot
Updated over a week ago

Can I pick up my order at a partner store nearby if I order through your partner's online shops?

Written by GroverBot
Updated over a week ago

How do I return a product?

Here’s how the free return works.

Written by GroverBot
Updated over a week ago

Where can I find the return label?

Return Label, Return, Label

Written by GroverBot
Updated over a week ago

Should I keep the product’s original packaging?

Written by GroverBot
Updated over a week ago

Do I have to delete my data from my rented product?

Please follow these steps before returning your product.

Written by GroverBot
Updated over a week ago

DEVICES & DAMAGES

How do I install my new washing machine?

Written by GroverBot
Updated over a week ago

What condition are the products in?

Written by GroverBot
Updated over a week ago

Do I have to worry about signs of use?

Written by GroverBot
Updated over a week ago

What should I do if my product is damaged during the rental period?

Written by GroverBot
Updated over a week ago

What should I do if I receive a damaged product?

Written by GroverBot
Updated over a week ago

What happens if my product is lost or stolen?

Written by GroverBot
Updated over a week ago

How long does Grover need to process my claim?

Written by Claudia
Updated over a week ago

How are the devices cleaned after the rental?

Written by GroverBot
Updated over a week ago

Can I travel with my products?

Written by GroverBot
Updated over a week ago

Will Grover send a replacement device during the repair time?

Written by GroverBot
Updated over a week ago

VOUCHERS

Why is my voucher not working?

Written by GroverBot
Updated this week

QUESTIONS ABOUT RENTING

When do I pay the first month’s rent?

Written by GroverBot
Updated over a week ago

How can I buy my rented device?

How to keep it forever, buying option, buy product

Written by GroverBot
Updated over a week ago

Can I change my device within the minimum term?

Written by GroverBot
Updated over a week ago

How can I cancel my rental?

Written by GroverBot
Updated over a week ago

Are programs already installed on my computer?

Written by GroverBot
Updated over a week ago

What if the product I want is not available?

Written by GroverBot
Updated over a week ago

Why can't I rent video games from Grover?

Written by GroverBot
Updated over a week ago

I sent my device back, why was another rental charged?

Written by GroverBot
Updated over a week ago

GROVER CREDIT CHECK

Why was my order rejected?

Written by GroverBot
Updated over a week ago

What is the order limit?

Written by GroverBot
Updated over a week ago