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My Order
My Order
Everything about your order, delivery & returns and damage & insurance
T
40 articles in this collection
Written by
GroverBot
and
Team Grover
DELIVERY & RETURNS
Preparing to return your iPhone or iPad
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Written by
Team Grover
Updated over a week ago
What locations does Grover ship to?
Written by
GroverBot
Updated over a week ago
How long will the delivery take?
Written by
GroverBot
Updated over a week ago
Do I have to accept the package personally?
Written by
GroverBot
Updated over a week ago
What do I have to consider when picking up from a post office?
Written by
GroverBot
Updated yesterday
How does the ID check work with Postident?
Postident, ID Check, DHL, Identification
Written by
GroverBot
Updated over a week ago
Why couldn't my order be delivered?
Problems with Delivery
Written by
GroverBot
Updated yesterday
Can I specify a parcel shop as the delivery address?
Written by
GroverBot
Updated over a week ago
Can I pick up my order at a partner store nearby if I order through your partner's online shops?
Written by
GroverBot
Updated over a week ago
How do I return a product?
Here’s how the free return works.
Written by
GroverBot
Updated over a week ago
Where can I find the return label?
Return Label, Return, Label
Written by
GroverBot
Updated over a week ago
Can I use a parcel shop for the return shipment?
Written by
GroverBot
Updated over a week ago
Should I keep the product’s original packaging?
Written by
GroverBot
Updated over a week ago
Do I have to delete my data from my rented product?
Please follow these steps before returning your product.
Written by
GroverBot
Updated over a week ago
DEVICES & DAMAGES
What condition are the products in?
Written by
GroverBot
Updated over a week ago
Do I need a "drone license" to use a drone?
Written by
GroverBot
Updated over a week ago
Do I have to register with the Federal Aviation Office as the operator of the drone?
Written by
GroverBot
Updated over a week ago
Do I have to worry about signs of use?
Written by
GroverBot
Updated over a week ago
What should I do if my product is damaged during the rental period?
Written by
GroverBot
Updated over a week ago
What should I do if I receive a damaged product?
Written by
GroverBot
Updated over a week ago
What happens if my product is lost or stolen?
Written by
GroverBot
Updated over a week ago
How long does Grover need to process my claim?
Written by
GroverBot
Updated over a week ago
What should I know before operating a drone?
Written by
GroverBot
Updated over a week ago
How are the devices cleaned after the rental?
Written by
GroverBot
Updated over a week ago
Can I travel with my products?
Written by
GroverBot
Updated over a week ago
Is my drone insured?
Written by
GroverBot
Updated over a week ago
Will Grover send a replacement device during the repair time?
Written by
GroverBot
Updated over a week ago
VOUCHERS
Is there a discount for new customers?
Voucher codes, discounts, welcome offers
Written by
GroverBot
Updated over a week ago
Why is my voucher not working?
Voucher
Written by
GroverBot
Updated over a week ago
QUESTIONS ABOUT RENTING
When do I pay the first month’s rent?
Written by
GroverBot
Updated over a week ago
How can I buy my rented device?
How to keep it forever, buying option, buy product
Written by
GroverBot
Updated over a week ago
Can I change my device within the minimum term?
Written by
GroverBot
Updated over a week ago
How can I cancel my rental?
Written by
GroverBot
Updated over a week ago
Can I change my chosen minimum rental period later?
Written by
GroverBot
Updated over a week ago
Are programs already installed on my computer?
Written by
GroverBot
Updated over a week ago
What if the product I want is not available?
Written by
GroverBot
Updated over a week ago
Why can't I rent video games from Grover?
Written by
GroverBot
Updated over a week ago
I sent my device back, why was another rental charged?
Written by
GroverBot
Updated over a week ago
GROVER CREDIT CHECK
Why was my order rejected?
Written by
GroverBot
Updated over a week ago
What is the order limit?
Written by
GroverBot
Updated over a week ago